Customer Success Manager

MailGate SC is looking for a talented Customer Success Manager to join our remote team and growing business.

  • Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
  • Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of MailGate products.
  • Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our product, issues are resolved proactively, and customer goals are met.
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
  • Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
  • Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
  • A fast-paced and exciting work environment.
  • A global organization with multinational customer base and colleagues .
  • Career progression and development opportunities.
  • Flexible, work-from-home options available.
  • Opportunity to develop innovative, industry-leading email security solutions.
  • A chance to work with reputable and established partners.

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