Customer Success Manager
MailGate SC is looking for a talented Customer Success Manager to join our remote team and growing business.
Responsibilities:
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of MailGate products.
- Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our product, issues are resolved proactively, and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
What's in it for you:
- A fast-paced and exciting work environment.
- A global organization with multinational customer base and colleagues .
- Career progression and development opportunities.
- Flexible, work-from-home options available.
- Opportunity to develop innovative, industry-leading email security solutions.
- A chance to work with reputable and established partners.