Technical Support Engineer

MailGate SC is looking for a talented Technical Support Engineer to join our remote team and growing business. This is a highly visible position that serves as a primary Global Support interface between MailGate and the MailGate customer base. It is a key role in defining the customer’s impression of MailGate. This position will require impeccable customer service, troubleshooting skills, and a strong technical background as the position is responsible for solving technical problems for MailGate customers. It will be required to provide MailGate customers and partners with high quality, courteous, and accurate technical information in a timely and efficient manner.

The Support Engineer will be performing departmental and support related tasks such as communicating with customers, meeting Initial Response on SLAs, and solving the customer’s problems. The Support Engineer will be available for 24x7 shift rotation.

This is a remote position, but the candidate would ideally be based in Sofia, Bulgaria to meet in-person with the team when needed.

  • Willingness and motivation to work on shifts rotation.
  • Experience supporting or troubleshooting enterprise applications.
  • Experience working and/or administering with Linux and/or Windows operating systems.
  • Experience in troubleshooting various sized networks.
  • Strong Linux knowledge. Windows knowledge is a big plus. .
  • Strong analytical skills and incisive thinking ability.
  • Excellent command of English language, including strong English spoken skills.
  • Strong networking and LAN knowledge.
  • Familiar with databases. Experience working and/or administering with MySQL and/or Oracle.
  • Excellent teamwork skills, must be assertive and approachable.
  • Excellent customer service skills, both verbal and written.
  • Familiar with various network protocols – e.g., SMTP/FTP/HTTP/SSH.
  • Strong interpersonal skills
  • Knowledge of S/MIME, SSL, SSH, FTP/HTTP, LDAP .
  • Knowledge of various firewalls.
  • International exposure .
  • A fast-paced and exciting work environment
  • A global organization with multinational customer base and colleagues .
  • Career progression and development opportunities.
  • Flexible, work-from-home options available .
  • Opportunity to develop innovative, industry-leading email security solutions.
  • A chance to work with reputable and established partners.

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