Resources

To support your journey with MailGate, there are many resources available to customers.

Documents

Awards

MailGate: Top Cyber Security Solutions Provider 2024

Data Sheet

Understanding MailGate and how to secure your email and file sharing

Data Sheet

Sandbox technology for advanced malware detection

Securing Email Workflows for a Fortune 1000 Financial Services Company

Enhancing Email Security for a Fortune 50 Healthcare Company

Advanced Email Threat and Brand Protection for a Top 25 Ranked Law Firm

Technical Support

The Technical Support team ensures all our customers receive amazing and professional level of support. They are highly skilled technical professionals, who help resolve issues at all deployment stages.

Create, view, and track open support cases in our Support Portal.

Frequently Asked Questions

What is MailGate? Where does it sit in my email environment?

MailGate is an email security solution that stands guard at the Internet gateway, preventing potentially damaging messages and attachments from entering your network, and ensuring that sensitive information doesn’t exit accidentally or unsecured.

Is MailGate cloud-based or on-premise?

MailGate can be deployed both on-premise and in cloud environments, such as Amazon Web Services and Azure.

How many users can MailGate service?

MailGate is a fully scalable solution, which means it can support small to very large environments.

I have Microsoft Office 365. Why do I need MailGate?

Unlike some email client vendors, MailGate solely focuses on security solutions. MailGate provides an extra layer of security, protection, and peace of mind that is complementary to other email client vendors for organizations that are security-sensitive.

How can we quickly get the expertise needed to resolve business-critical issues, ensuring we meet customer needs and SLA terms?

With MailGate SC, your requests for support are routed to a senior engineer who has knowledge of your deployment — ensuring dedicated support from a person who walks you through resolving issues. And as technology improves and you need to update or upgrade your MailGate SC solution, an engineer will be on call should any questions or issues arise.

How can we ensure secure, compliant communication with non-Outlook/Hotmail users without complex routines?

With MailGate SC, your requests for support are routed to a senior engineer who has knowledge of your deployment — ensuring dedicated support from a person who walks you through resolving issues. And as technology improves and you need to update or upgrade your MailGate SC solution, an engineer will be on call should any questions or issues arise.

How can we keep Office 365 users secure and compliant when emailing large files, without disrupting workflow?

MailGate SC works alongside Office 365 to alleviate file-size-related issues that can lead users to seek workarounds — creating compliance risks in the process. The MailGate SC Outlook Plugin allows a direct sender-recipient pathway that can route around the Exchange Server in an approved manner — and is therefore not limited by any file size restrictions in place on the Exchange Server.

Can MailGate operate with Microsoft Office 365?

Yes. From an inbound perspective, MailGate brings an additional security layer to the email environment, providing extra protection. On the outbound email flow, MailGate provides more granular control over sensitive data, how that data is handled, and where it is stored.

How can we ensure all our email attachments are secure when only the first 1MB is scanned for malware by some email clients?

Working in line with other email client vendors, MailGate SC automatically scans every email attachment in its entirety for malware — no content is left unexamined.

Can we apply Corporate Data Policy more consistently and universally protect against data loss and noncompliance with other email clients?

Yes. Deploying MailGate SC makes it simple to apply data policy more easily and consistently. The MailGate SC Policy Engine is structured so that policies can be applied universally across Email Flow, Secure Messages, and Shared Files — enabling consistency of Corporate Data Policy across these security-sensitive channels.

How can we diversify our defenses and reduce the risk of a catastrophic attack instead of relying on a single source for all our security protocols?

Strengthening your defenses is easily accomplished with MailGate SC. Working in tandem with other email client vendors, MailGate diversifies protections against new and advanced threats — completing what may otherwise be only partial security protocols.

What can we do to speed the implementation of mail policies?

Once MailGate SC is deployed, policies are implemented immediately on creation — as soon as the policy is enabled, it is enforced. With MailGate SC, there are no delays in rolling out critical configuration updates.

Is there a way to improve antispam and spear phishing protection beyond what other email clients offer, or are we stuck with their services and updates as-is?

No, you’re not stuck. Deploying MailGate SC along with another email client vendor brings you powerful options. MailGate SC spam settings can be configured on a low-level granular basis, allowing for many different settings to be adjusted depending on how each mail flow is entering an environment — bringing organizations greater control over the type of protection they enjoy at any given time.

Given how rapidly security threats are multiplying, is there any way we can augment our Office 365 ATP updates?

Absolutely. MailGate SC Anti-Spam and Anti-Virus engines are, on average, updated every 90 minutes. In addition, Zero-Hour Protection allows for enhanced protection in those critical first minutes of an outbreak, prior to Filter Updates being released.

Discover MailGate's Security Statement and learn how MailGate ensures your data's protection.